Who we are
Core Principles
Our Mission
Being Available: Our Mission to Deliver the Human Care Experience
At Kartavya Healtheon, we believe in the power of being available. Our mission is to ensure that individuals and organizations have access to the care they need, precisely when they need it. Being available goes beyond physical presence; it encompasses a commitment to being emotionally, mentally, and spiritually present for our patients, customers, employees, doctors, vendors, and all those we serve.
Being available means being responsive and attentive to the needs of our stakeholders. It means actively listening, understanding, and empathizing with their concerns and challenges. We strive to create an environment where everyone feels heard, valued, and supported.
Our dedication to being available is driven by our belief in the importance of the human care experience. We recognize that healing and well-being are not solely the result of medical treatments or technological advancements. They are profoundly influenced by the compassionate and personalized care provided by human beings.
In our pursuit of delivering the human care experience, we prioritize building meaningful connections and fostering genuine relationships. We aim to create an atmosphere of trust, respect, and compassion, where individuals feel safe to share their vulnerabilities and seek the support they need.
As an organization, we uphold the principles of human care as our guiding light. It shapes our organizational culture and influences how we interact with our stakeholders. We encourage our employees to embody these principles in their daily work, going above and beyond to ensure that every interaction reflects the essence of human care.
By embracing the mission of being available and delivering the human care experience, we strive to make a positive impact on the lives of those we serve. We understand that true healing extends beyond the physical realm and encompasses the emotional, psychological, and social well-being of individuals. Through our commitment to being available and fostering a human care experience, we aim to uplift and enrich the lives of our patients, customers, employees, doctors, vendors, and the community as a whole.
Values & Principles
At Kartavya, we embrace our core values and principles, represented by the acronym ‘A Cheer Cup.’ These values guide our actions, promoting accountability, collaboration, honesty, ethical conduct, empowerment, responsibility, compassion, and professionalism. We take pride in upholding these values, fostering a culture of integrity and mutual success.
Accountability: We take accountability for our decisions and actions, acknowledging our responsibilities and learning from our mistakes.
Collaboration: We foster a collaborative environment, working together with our stakeholders to achieve shared goals and mutual success
Honesty and transparency: We believe in open and transparent communication, valuing honesty, and building trust with our stakeholders.
Ethical conduct: We conduct ourselves with integrity, avoiding shortcuts, and addressing problems at their root. We hold fast to our values when faced with challenges.
Empowerment: We empower our employees, enabling them to grow, innovate, and contribute to the organization’s success. We strive to create opportunities for learning and wealth creation.
Responsibility: We take responsibility for our actions and their consequences, ensuring that we uphold ethical standards and act in the best interest of our stakeholders.
Compassion and empathy: We demonstrate compassion and empathy in our interactions, understanding and addressing the needs of others with care and understanding.
Upholding values: We are committed to upholding our core values, ensuring that our actions and decisions align with our principles.
Professionalism: We maintain a high level of professionalism in all our endeavours, promoting a respectful and professional work environment.
Guiding Principles: Embracing the 80/20 Principle
While our values, mission, and code of ethics remain our unwavering north star, the 80/20 principle acts as an additional tool in our decision-making toolkit. It enables us to tackle complex issues, optimize resource allocation, and address challenges with a pragmatic mindset.
By embracing the 80/20 principle, we acknowledge that life is nuanced and not everything can be approached in absolutes. It empowers us to find innovative solutions and strike a balance between our core values and practicality. We combine our moral compass with a practical framework, ensuring that our actions align with our overarching mission while effectively navigating the intricacies of real-world scenarios.
As a result, we can make informed decisions, optimize our efforts, and achieve meaningful outcomes for our stakeholders. The 80/20 principle serves as a complementary companion to our values, mission, and code of ethics, enhancing our ability to create positive change in the healthcare landscape.
Together, our values, mission, code of ethics, and the 80/20 principle form the foundation upon which we build a successful and impactful organization. We embrace both the humanistic aspect of our values and the practicality of the 80/20 principle, enabling us to make sound decisions that contribute to our collective success.
Code of Ethics
At Kartavya, we follow a strong Code of Ethics that guides everything we do. These principles aren’t just words; they’re the bedrock of trust, honesty, and respect in all we do. To make these values easy to remember, we’ve created the acronym “CARECARECUSS.” This acronym represents our firm dedication to doing the right thing.
Compliance and legality: We are committed to complying with all applicable laws and regulations, ensuring that our actions are legal and ethical.
Accountability and responsibility: We take ownership of our actions and decisions, and we hold ourselves accountable for their outcomes. We fulfil our responsibilities towards our stakeholders and strive to act in their best interests.
Respect and fairness: We treat all individuals with respect and fairness, valuing their dignity and diversity. We promote an inclusive environment that embraces different perspectives and cultures.
Ethics and integrity: We uphold high ethical standards in all aspects of our work. We act with honesty, transparency, and integrity, maintaining a strong moral compass in our interactions and decision-making.
Confidentiality and privacy: We safeguard the confidentiality and privacy of sensitive information shared with us by our stakeholders, ensuring that it is protected and used only for authorized purposes.
Avoidance of conflicts of interest: We proactively identify and avoid situations that may create conflicts of interest or compromise our objectivity, ensuring that our actions and decisions are free from personal bias.
Respect for diversity and inclusion: We embrace diversity and promote an inclusive environment where everyone feels valued, respected, and included. We celebrate the richness of different backgrounds, perspectives, and experiences.
Environmental Responsibility: We recognize the importance of environmental sustainability and take measures to minimize our ecological footprint. We promote responsible resource use, waste reduction, and environmentally friendly practices.
Continuous improvement: We foster a culture of learning and continuous improvement, seeking feedback from stakeholders and implementing measures to enhance the quality and effectiveness of our products, services, and processes.
Upholding patient rights and well-being: We prioritize the rights, autonomy, and well-being of our patients. We advocate for their best interests, ensure informed consent, and provide compassionate care that respects their dignity and choices.
Safety and quality: We prioritize the safety and well-being of our stakeholders, ensuring that our products, services, and operations meet high standards of quality and safety.
Social responsibility: We recognize our role as responsible members of society and the healthcare industry. We contribute positively to our community, promote sustainable practices, and consider the impact of our actions on the environment.
